Ann MacKay’s April 2019 plenary keynote address “CCRCs Now and In The Future” is available on our website. Ann covered areas that impact CCRCs now and will continue to impact in the future:
a) Workforce challenges
b) Payment reform and new service models
c) Partnerships and consolidation
d) Technology
e) Consumer expectations
f) Role for residents
Ann MacKay is webmaster and newsletter editor for the National Association of Continuing Care Residents Association (NaCCRA).

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